Frequently Asked Questions
Everything you need to know about outfitting your canine companion.
How do I ensure I choose the right size for my dog?
We recommend measuring your dog's girth around the widest part of their rib cage. Each product page features a specific size guide to help you find the perfect fit between sizes.
What is your return policy for UK orders?
We offer a 30-day return window for all unused items in their original packaging with tags attached. Please note that items showing signs of wear or dog hair cannot be accepted.
How long does shipping take within the UK?
Standard shipping typically takes 2-4 business days. We also offer an express delivery option at checkout for those needing their gear sooner for upcoming adventures.
Are Ruffwear products covered by a warranty?
Yes, all our gear is covered against defects in materials and craftsmanship. If your product fails due to a manufacturing defect, we will work with you to make it right.
How should I clean and maintain my dog's gear?
Most of our harnesses, packs, and apparel should be hand washed with mild detergent and air dried. For specific items like boots, please check the individual care label.
Do you offer international shipping outside of the UK?
This specific store serves the UK market. For orders to Europe, North America, or other regions, please visit our dedicated international sites to ensure the best shipping rates and local currency.